Marketing Strategy

MMGY

Traveler intelligence nobody else has. A story nobody else can tell. And a market that's never heard it.

THE CORE FINDING

MMGY has the deepest traveler intelligence in the industry — but positions itself like every other travel agency

What We Considered

Industry & Competitive Landscape
Current Positioning & Messaging
Target Audience & Buyer Journey Analysis
Channel Performance & Opportunities
COMPETITIVE LANDSCAPE

The market is already moving toward your territory

"Travel-exclusive" is a commodity claim
Miles, Madden, and MMGY all lead with variations of the same message. A CMO scanning these sites would struggle to articulate the difference.
The DMO specialists are staying in their lane
Miles, Madden, and Love speak almost entirely to DMOs. None are making a serious play for private-sector CMOs. This creates space for MMGY's growth ambitions.
The upstream agencies are converging on your territory
The Shipyard acquired Fahlgren Mortine and TURNER to build integrated travel + creative capabilities. They're assembling what MMGY already has — from the opposite direction.
Research is becoming a competitive battleground
Miles invested in Downs & St. Germain Research. Madden launched Voyage. BVK leads with proprietary methodology. MMGY's research advantage is real — but the window during which it's unchallenged is narrowing.
TARGET AUDIENCE ANALYSIS

The Buyer Journey Has Shifted

THE SHORTLIST IS FORMED BEFORE THE FIRST CALL

MMGY needs to be visible where buyers are making decisions

95% of deals are won by a vendor on the day-one shortlist
The first vendor a buyer contacts wins ~80% of the time. If MMGY isn't on the list before the prospect picks up the phone, the pitch rarely matters.
94% of B2B buyers now use AI tools during evaluation
60% use LLMs to build initial vendor lists. They query ChatGPT first, validate through Google, evaluate through websites, then build the shortlist.
MMGY's GEO visibility score: 14 out of 100
Zero citations. Zero presence on ChatGPT and Claude. AI systems recall the name but never point to MMGY's actual content as a source.
Buying committees have expanded to 10-13 stakeholders
The website needs to serve the CMO, procurement, finance, and executive leadership — not just the marketing lead who initiated the search.
ESTABLISHING DIFFERENTIATED POSITIONING

Every agency in your competitive set claims to know travel.

Nobody else can claim to know the traveler.

Three differentiators — buried or absent

34 years of proprietary traveler research
The longest-running research portfolio in travel marketing. Portrait of American Travelers, accessible travel studies, neurodiverse families research. Miles just invested in a research firm to try to build what MMGY already has. This entire asset lives on a subdomain. It should be the centerpiece.
The ecosystem perspective
MMGY works with DMOs, private-sector brands, cruise lines, airlines, and hospitality groups — and synthesizes learnings across all of them. Miles leans into the DMO side. Tambourine leans into the hotel side. The Shipyard leans into the creative side. MMGY sees the whole picture.
The performance marketing evolution
Measurable revenue impact for Windstar Cruises, Six Flags, Choice Hotels, Hyatt. This is exactly the story that would resonate with the private-sector CMOs MMGY wants to attract. The site doesn't reflect any of this capability.
THE WINDOW IS NARROWING

Competitors are investing millions to build what you already have

The traveler intelligence advantage is real and defensible — 34 years of proprietary data can't be replicated overnight. But the positioning territory is available today. It won't be available indefinitely.

They're building toward you

Miles invested in DSG Research
Building research credibility MMGY already has
The Shipyard acquired Fahlgren Mortine + TURNER
Assembling integrated travel + creative capabilities through acquisition
BVK leads with proprietary methodology
Values-based positioning with research backbone
MESSAGING ARCHITECTURE

The content is strong. It just isn't building toward anything.

100+ articles
Bi-weekly newsletter with 30-43% open rates
38 hours of conference speaking
2B+ earned media impressions

The volume and quality are there. But read across six months of it and you'd struggle to articulate what makes MMGY different from Miles, Madden, or anyone else.

MESSAGING ARCHITECTURE

Four pillars that build the case for choosing you

We See the Whole Traveler
The anchor pillar. Nobody knows travelers like MMGY — through decades of research, work spanning destinations and brands, global teams that understand every stage.
We See Both Sides of the Booking
DMOs create demand but don't own the cash register. Private-sector brands capture bookings but can't create demand. MMGY connects both.
Complexity Is Our Arena
Multi-market, multi-stakeholder, multi-channel challenges with real accountability. MMGY's scale and integration are the value proposition.
The Future of Travel Discovery
AI is reshaping how travelers find destinations and how CMOs find agencies. MMGY is building the playbook with Trailblazer and EurekA!
PROSPECT EXPERIENCE PRIORITIES

The website is the foundational investment

Rebuild mmgy.com as a prospect qualification engine
Engineered for the modern buyer journey — serving both DMO directors and private-sector CMOs from a single, credible experience.
Integrate research into the flagship site
MMGY Travel Intelligence should be the strategic backbone of mmgy.com, not siloed on a separate domain.
Replace the current content organization with problems prospects are trying to solve
The current structure (Data & Insights, Marketing & Paid Media, PR & Representation) reflects internal departments, not buyer needs.
Build for the expanded buying committee
Strategic depth for the marketing lead, credentials and scale for procurement, clarity and proof for the executive who signs off.

Top Marketing Priorities

Reposition around traveler intelligence
Rebuild messaging architecture around four strategic pillars
Rebuild the website as a prospect qualification engine
Activate a connected multichannel strategy
CHANNEL STRATEGY

A strong engine with no transmission

LinkedIn engagement: 6.4% vs 3.9% industry average
38 hours of conference thought leadership in 2025
Newsletter open rates consistently 31-43%
Each channel works — none are connected into a compounding system
RECOMMENDED INVESTMENTS

Seven connected channels

Conference-to-content engine
Every keynote generates 8-12 derivative pieces across channels
LinkedIn organic + Thought Leader Ads
$5K/mo learning budget → scale based on data
Video/podcast program
Biweekly, account-based guest strategy, in-house production
Email list growth
Target 12-15K subscribers in 12 months, organic only
AEO/GEO investment
Schema markup, structured content — target 14→50+/100 in 12 months
LinkedIn collaborative articles
4-5 executives, 15 min/week each — high leverage for AI visibility
Quarterly CMO roundtables
8-12 invited CMOs, facilitated conversation — no pitch, no slides
Next Steps

The strategy is clear. Now let's bring it to life.

Tier 1
Foundation
Foundation
  • Positioning workshop & messaging
  • Website redesign, content & build
  • AEO/GEO technical implementation
Advisory
  • Quarterly strategic advisory
~$82K remaining for media
$12,000 / month
9 Month Engagement
Tier 2
Momentum
Everything in Tier 1, plus:
+ Monthly advisory
Content strategy & editorial planning
Email strategy & list growth
Ongoing AEO/GEO monitoring
~$64K remaining for media
$14,000 / month
9 Month Engagement
Tier 3
Acceleration
Everything in Tiers 1 & 2, plus:
+ Content production
LinkedIn paid media strategy
Conference-to-content framework
GEO monitoring dashboard
~$28K remaining for media
$18,000 / month
9 Month Engagement
Tier 4
Full Partnership
Everything in Tiers 1–3, plus:
+ LinkedIn Ads management (in-platform)
Email management (Pardot)
Podcast/videocast strategy & launch
CMO roundtable program
Exceeds $200K cap with media
$22,000 / month
9 Month Engagement

The information contained in this presentation is privileged and confidential.